Tracy Thomas
About Tracy Thomas
Tracy Thomas is a Sales Operations professional with extensive experience in customer service and operations across various companies. Currently employed at Learning Technologies Group plc, she has a strong background in Agile Project Management and Salesforce CRM.
Current Role at Learning Technologies Group plc
Tracy Thomas currently holds the position of Sales Operations at Learning Technologies Group plc, where she has been employed since 2021. In this role, she focuses on enhancing sales processes and improving operational efficiency. Her customer-focused approach is integral to her work, ensuring that client needs are prioritized.
Previous Experience in Sales Operations
Before joining Learning Technologies Group plc, Tracy Thomas accumulated extensive experience in sales operations across various organizations. She worked as Global Sales Operations Support from 2018 to 2020 in London, and prior to that, she held roles at ASH Group Ltd and Travelex, where she contributed to operational improvements and sales support.
Career Background at MBNA
Tracy Thomas began her career at MBNA, where she worked from 1996 to 2005 in various roles including Customer Services, Retention, and Telesales. Over her nine-year tenure, she developed a strong foundation in customer relations and sales strategies, which has influenced her subsequent roles in sales operations.
Educational Background
Tracy Thomas attended Queens Park High from 1981 to 1985. This educational background provided her with foundational skills that have supported her career in sales and operations.
Expertise in Project Management and CRM
Tracy possesses expertise in Agile Project Management and Salesforce CRM. This knowledge enables her to effectively manage projects and utilize customer relationship management tools to enhance sales operations and improve customer engagement.