Abhay Sonawane
About Abhay Sonawane
Abhay Sonawane serves as a Lead at Lentra in Mumbai, Maharashtra, where he has worked since 2023. He previously held the position of Business Solutions Analyst at the same company and has experience in training contact-center teams and collaborating across various departments.
Work at Lentra
Abhay Sonawane has been serving as a Lead at Lentra since 2023. In this role, he is responsible for leading various initiatives, including the ideation of co-brand journeys and lead generation modules. He actively collaborates with multiple teams, including Development, QA, Client Success, Bank Product, and Digital teams, to ensure effective project delivery. His responsibilities also include preparing Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) to facilitate project management. His contributions have focused on streamlining data analysis and reporting processes, which have improved efficiency and accuracy in project execution.
Previous Experience at Lentra
Before taking on the role of Lead, Abhay Sonawane worked at Lentra as a Business Solutions Analyst from 2021 to 2023. In this position, he was responsible for training contact-center teams on handling various customer complaints. His experience in this role contributed to his understanding of customer service dynamics and operational efficiency within the organization.
Education and Expertise
Abhay Sonawane completed his Bachelor of Engineering (BE) in Electrical, Electronics and Communications Engineering at the University of Mumbai from 2012 to 2017. He furthered his education at the Sydenham Institute of Management Studies, Research and Entrepreneurship Education, where he studied from 2019 to 2021. This educational background provides him with a solid foundation in engineering principles and management practices, which he applies in his current role.
Internship Experience
In 2020, Abhay Sonawane gained practical experience through internships. He worked as a Marketing Intern at Xpert - Learn from the Best for Free for two months. Additionally, he served as a Sales and Marketing Intern at Future Generali India Insurance Company Limited, also for two months, in Mumbai. These internships allowed him to develop skills in marketing and sales, contributing to his professional growth.