Umaid Sonday
About Umaid Sonday
Umaid Sonday is a Senior Project Manager with over 20 years of experience in service delivery and people management, currently working at Lentra. He has held various managerial positions at notable companies including Data Sutram, CRIF India, and TransUnion CIBIL Limited.
Work at Lentra
Umaid Sonday currently serves as a Senior Project Manager at Lentra, where he has been employed since 2023. In this role, he is responsible for overseeing project management initiatives, ensuring successful delivery and alignment with organizational goals. His experience in managing service delivery and people management contributes to his effectiveness in this position.
Previous Experience in Customer Success
Before joining Lentra, Umaid Sonday worked at Data Sutram as Director of Customer Success from 2022 to 2023. During his eight-month tenure in Mumbai, he focused on enhancing customer satisfaction and driving service delivery improvements. His leadership in this role helped to foster strong client relationships and support business objectives.
Career Background in Operations Management
Umaid Sonday has a robust background in operations management, having held various positions in leading organizations. He served as Senior Operations Manager at CRIF India from 2010 to 2014 and as Senior Manager Operations at Equifax from 2016 to 2017. His experience spans over two decades, during which he has developed expertise in managing service delivery for credit bureaus across India.
Education and Expertise
Umaid Sonday studied at the University of Mumbai, where he earned a Bachelor of Commerce (B.Com) degree. His educational background in Business and Commerce complements his extensive professional experience, equipping him with the skills necessary for effective project and operations management.
Skills and Professional Approach
Umaid Sonday is recognized for his entrepreneurial mindset and ability to navigate ambiguity. He is skilled in motivating teams to embrace challenges and work collaboratively. His proactive approach focuses on developing and implementing process improvements that drive company growth and technical innovation, contributing to technology ROI and cost savings.