Lessen
Lessen provides comprehensive property maintenance solutions for commercial and residential properties, operating in over 100 metro areas with a network of over 30,000 vendors and serving more than 280,000 properties.
Company Overview
Lessen operates in over 100 metro areas and serves more than 280,000 properties. The company completes over 3 million work orders annually, and boasts a network of over 30,000 vendors. Lessen provides property maintenance solutions for both commercial and residential properties, ensuring a consistent customer satisfaction rating of 4.7 out of 5. By employing over 1,200 people nationwide, Lessen has established itself as a key player in the property maintenance sector.
Property Maintenance Solutions
Lessen offers a comprehensive suite of property maintenance solutions tailored for both commercial and residential properties. Their services include hard services such as HVAC, plumbing, electrical, building maintenance, and building automation. Additionally, they provide soft services including landscaping, snow and ice management, janitorial/cleaning, waste management, and pest control. To ensure optimal property function, they also offer preventative maintenance services like major and minor inspections, break-fix action plans, condition index scores, and equipment asset scores.
Innovative Technology and Platforms
Lessen has invested nearly $200 million in its technology platform to enhance service delivery. The company's flagship platform, One by Lessen™, manages work orders, streamlines processes, and controls costs. Additionally, the One Onsite™ technician app ensures timely and accurate execution of work orders with full accountability. Lessen also offers a resident mobile app for tracking and submitting work order requests, along with One Source™, a purchasing marketplace providing access to over 20,000 products online with pre-negotiated discounts.
Industry Reach and Vendor Network
Lessen serves a diverse range of industries including retail, banking, food service, healthcare, single-family, and multifamily real estate. Their vendor network ensures comprehensive coverage and rapid assistance when needed most. The dedicated vendor network, supported by a round-the-clock call center, includes over 30,000 vendors who help manage the property maintenance needs across multiple sectors and locations.
Comprehensive Client Services
Lessen offers an array of client services aimed at optimizing business operations and ensuring longevity of asset life cycles. Their services include commercial facilities maintenance solutions, asset management including asset tagging and climate risk scores, and capital planning services such as lifecycle cost analysis and investment roadmaps. Additionally, Lessen provides business intelligence and operational strategies to support profitability across various portfolios including financial services, healthcare, K-12 education, logistics & distribution, REITs, restaurants, retail, and telecommunications.