Level AI
Level AI is a technology company that provides advanced AI solutions for contact centers, enhancing operations with a range of tools including automated quality assurance and real-time agent assist, and ensuring compliance with major standards like GDPR and HIPAA.
AI Solutions for Contact Centers
Level AI offers a comprehensive suite of AI-driven solutions specifically designed for contact centers. These include GenAI-automated Quality Assurance, Contact Center and Business Analytics, and GenAI-powered VoC Insights. The platform also features AgentGPT, Real-Time Agent Assist, Agent Coaching, and Agent Screen Recording. These solutions aim to improve customer service and streamline business operations by leveraging advanced AI capabilities.
Integration with Call Center Tools
Level AI provides seamless integration with existing call center tools to enhance data utilization and streamline operations. By embedding its AI solutions into the current infrastructure, Level AI helps organizations optimize workflows, improve customer interactions, and gain actionable business insights from customer conversations.
Industry Recognition
Level AI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology. This accolade underscores the company's pioneering work in AI and language model applications within the customer service industry. Level AI's innovative solutions have set a benchmark for enhancing customer support and business analytics.
Compliance and Security Standards
Level AI adheres to rigorous compliance and security standards, including GDPR, HIPAA, SOC 2, PCI, and ISO 27001. This commitment ensures that organizations using Level AI’s services can trust in the security and privacy of their data, meeting high regulatory and industry-specific compliance requirements.
Educational Resources and Events
To support businesses in optimizing their contact center operations, Level AI offers a range of educational resources such as webinars, e-books, white papers, and case studies. Additionally, the company hosts events and webinars featuring industry experts who discuss the latest advancements and strategies in contact center technology. These resources provide valuable insights and practical guidance for businesses seeking to improve their customer service processes.