Kushal Desai
About Kushal Desai
Kushal Desai is the Customer Success Director for the Middle East and Africa at Liana Technologies, where he has worked since 2020. He has a background in computer engineering and extensive experience in customer success and technology management.
Work at Liana Technologies
Kushal Desai has been serving as the Customer Success Director for the Middle East and Africa (MEA) at Liana Technologies since 2020. In this role, he focuses on establishing the appropriate technology stack for clients to enhance their digital ecosystems. Prior to this position, he held various roles within the company, including Customer Success Manager and Senior Customer Success Manager, from 2018 to 2020. His experience at Liana Technologies spans over four years, during which he has contributed to customer satisfaction and retention through effective technology solutions.
Education and Expertise
Kushal Desai earned a Bachelor of Engineering (BE) in Computer Engineering from Marwadi Education Foundation Group of Institutions, where he studied from 2009 to 2013. His foundational education includes a Higher Secondary School qualification from Kendriya Vidyalaya and The Indian High School, which he completed between 1997 and 2009. This educational background provides him with a solid technical foundation that supports his expertise in customer success and technology solutions.
Background
Before joining Liana Technologies, Kushal Desai gained experience in various roles across different companies. He worked as a PMO Officer at Rave Technologies from 2014 to 2015 in Mumbai, India. He then transitioned to Dubai, where he held the position of Business Manager at mobiiworld from 2015 to 2017. Following that, he served as Business Development Manager at Liana Technologies for one year before advancing to customer success roles. His diverse background has equipped him with a comprehensive understanding of customer needs and technology applications.
Achievements
Kushal Desai has been recognized in the CampaignME 30under30 list, which highlights significant achievements in the field of customer success and experience. This recognition underscores his contributions to enhancing customer satisfaction and retention through innovative technology solutions. His focus on solving customer problems and optimizing product portfolios has positioned him as a notable figure in his field.
Professional Focus
Kushal Desai specializes in creating, scaling, and optimizing product portfolios to improve customer satisfaction and retention. He emphasizes the importance of leveraging modern technology solutions to address customer challenges effectively. His approach involves setting up the right technology stack that maximizes the benefits of digital ecosystems for clients, ensuring they achieve their desired outcomes.