Ryan Malott
About Ryan Malott
Ryan Malott is a Renewal Manager at Liferay, where he has worked since 2018, specializing in renewal sales processes and customer retention. He holds a Bachelor of Business Administration in Entrepreneurship from the University of Cincinnati and has extensive experience in sales and account management.
Work at Liferay
Ryan Malott has held multiple positions at Liferay since 2016. He began as a Strategic Account Representative, working for one year before transitioning to a Sales Renewal Representative role for seven months in 2017. In 2018, he became an Account Manager, a position he has maintained for six years. In 2020, he advanced to the role of Renewal Manager, where he has worked for four years. His responsibilities include renewing all Liferay customers across North America and collaborating with Customer Success teams to improve customer retention.
Education and Expertise
Ryan Malott studied at the University of Cincinnati, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Entrepreneurship/Entrepreneurial Studies. His education spanned from 2011 to 2014. He serves as a Subject Matter Expert (SME) on Salesforce.com (SFDC) and renewal sales processes, leveraging his academic background and practical experience in his current roles.
Background
Ryan Malott's career at Liferay began in 2016, and he has progressively advanced through various roles, demonstrating a commitment to customer success and sales renewal processes. He has worked primarily from locations in Hamilton, Ohio, and 10 Journal Square. His experience in sales and account management has equipped him with the skills necessary to effectively manage customer relationships and drive renewal strategies.
Achievements
Throughout his tenure at Liferay, Ryan Malott has played a significant role in enhancing customer retention and expansion opportunities. His collaboration with Customer Success teams and Account Managers has contributed to the overall effectiveness of renewal processes. His expertise in Salesforce.com (SFDC) further supports his ability to manage customer accounts efficiently.