Tony Ng
About Tony Ng
Tony Ng is an Associate Customer Support Engineer at Liferay, where he has worked since 2021. He has a background in mechanical engineering and full stack web development, with previous roles in customer support and education coordination.
Work at Liferay
Tony Ng has been employed at Liferay as an Associate Customer Support Engineer since 2021. In this role, he manages a high volume of customer service tickets, providing business-to-business support. He collaborates with Software and Product Engineers to identify and implement product solutions. Additionally, he contributes to Liferay's Knowledge Base by creating Fast Track articles that assist users with product information.
Previous Experience
Before joining Liferay, Tony Ng worked as an Adult League Coordinator at the United States Tennis Association (USTA) from 2013 to 2019. He also held an internship position at Estech for four months in 2012 and worked as a Cooperative Education Student at Cisco Systems from 2008 to 2009. These roles provided him with diverse experiences in customer service and technical support.
Education and Expertise
Tony Ng studied Full Stack Web Development at App Academy from 2019 to 2020. He also holds a Bachelor of Science degree in Mechanical Engineering from San Jose State University, which he completed from 2006 to 2010. Over the past nine months, he has been enhancing his skills in modern web technologies, including Javascript, React, and GraphQL.
Technical Skills and Contributions
Tony Ng has demonstrated his technical skills by rebuilding a scheduler for tennis tournaments using Excel, which reignited his interest in computer science. His current role at Liferay involves creating Fast Track articles for the Knowledge Base, showcasing his ability to communicate complex information effectively.