Vicki Vollmer
About Vicki Vollmer
Vicki Vollmer is the Manager of North America Renewals at Liferay, where she has worked since 2020. With a background in customer retention management and human relations, she has held various positions in the telecommunications and technology sectors, including roles at Cricket Wireless and Interlink Cloud Advisors.
Current Role at Liferay
Vicki Vollmer serves as the Manager of North America Renewals at Liferay, a position she has held since 2020. In this role, she focuses on customer retention and relationship management, ensuring that clients receive exceptional service and support. Her work is centered in the Cincinnati Metropolitan Area, where she applies her expertise in customer-first strategies to enhance client satisfaction and loyalty.
Previous Experience in Sales Management
Vicki Vollmer has extensive experience in sales management, having worked as a Sales Manager at Cricket Wireless from 2006 to 2015. During her nine years in this position, she developed strong skills in customer retention management and human relations. Following her tenure at Cricket Wireless, she held various roles, including Account Manager at Emerge and Senior Account Manager at Interlink Cloud Advisors from 2017 to 2020.
Educational Background
Vicki Vollmer has a Bachelor of Arts in Organizational Leadership from Northern Kentucky University, which she completed from 2010 to 2014. Additionally, she studied at UPeace, where she focused on Peace Leadership and achieved certification from the United Nations-Mandated University. This educational background supports her professional focus on customer relations and collaborative environments.
Skills and Expertise
Vicki Vollmer possesses strong skills in customer retention management and human relations. She operates with a customer-first mentality, emphasizing relationship building and emotional intelligence in her interactions. Her expertise includes creating collaborative environments and delivering superior customer experiences, which are critical to her roles in sales and account management.