Wagner Santana
About Wagner Santana
Wagner Santana is an Incident Management Specialist currently working at Liferay in Recife, Brazil. He has extensive experience in the technology and telecommunications sectors, having held various roles at companies such as Zro Bank, TIM, and Pitang.
Current Role at Liferay
Wagner Santana serves as an Incident Management Specialist at Liferay, a position he has held since 2021. In this role, he is responsible for managing incidents and ensuring effective resolution processes. His work contributes to maintaining service quality and operational efficiency within the organization. Liferay is known for its digital experience platform, and Santana's expertise supports the company's commitment to delivering high-quality services.
Previous Experience at Zro Bank
Before joining Liferay, Wagner Santana worked at Zro Bank as Gerente de OTC for 11 months in 2019 to 2020. His role involved overseeing over-the-counter operations, where he applied his skills in incident management and customer service. This experience in the banking sector added to his diverse professional background.
Career at TIM - Telecom Italia Mobile
Wagner Santana spent a significant portion of his career at TIM - Telecom Italia Mobile, where he held various positions from 1999 to 2012. He worked as a CRC Coordinator and later as a Customer Relationship Manager. His 13 years at TIM allowed him to develop strong skills in customer relations and operational management within the telecommunications industry.
Experience as Senior Software Engineer at Pitang
From 2013 to 2017, Wagner Santana worked at Pitang as a Senior Software Engineer and IT Consultant. During this four-year period, he contributed to software development projects and provided IT consultancy services. His technical expertise in software engineering complemented his management skills, enhancing his overall professional profile.
Educational Background in Computer Science
Wagner Santana studied at Universidade Federal de Pernambuco, where he earned a Bachelor of Computer Science degree from 1993 to 1999. His academic focus included Multimedia and Computer Networks, providing him with a strong foundation in technology and information systems. This educational background has been instrumental in shaping his career in IT and incident management.