Carrie Allen
About Carrie Allen
Carrie Allen is a Senior Client Services Specialist at Lightpath, where she has worked since 2021. She has extensive experience in client services, having previously held managerial roles at Lightower Fiber Networks and Crown Castle, as well as supervisory positions at Windstream and Earthlink Business.
Work at Lightpath
Carrie Allen has been employed at Lightpath as a Senior Client Services Specialist since 2021. In this role, she focuses on managing client relationships and ensuring high levels of customer satisfaction. Her responsibilities include addressing client inquiries, resolving issues, and facilitating communication between clients and internal teams. With three years of experience at Lightpath, she has developed a strong understanding of the company's services and client needs.
Previous Experience in Client Services
Before joining Lightpath, Carrie Allen worked at Lightower Fiber Networks as a Client Services Manager from 2017 to 2021. In this position, she was responsible for overseeing client accounts and ensuring service delivery met client expectations. Prior to that, she held a similar role at Crown Castle during the same timeframe. This experience contributed to her expertise in client management and service delivery.
Long-Term Role at Windstream
Carrie Allen spent 13 years at Windstream, where she served as a Supervisor in Service Account Management. This role involved managing service accounts and ensuring customer satisfaction. During her tenure, she also worked at EarthLink Business as a Relationship Manager, further enhancing her skills in client relations and account management. Her extensive experience in these roles laid the foundation for her current position.
Career Timeline
Carrie Allen's career spans several years in client services and account management. She began her professional journey at EarthLink Business in 2004, where she worked until 2017. Following this, she transitioned to Windstream, where she continued to develop her skills for 13 years. In 2017, she moved to Lightower Fiber Networks and Crown Castle, both as a Client Services Manager, before joining Lightpath in 2021.