Aashish Soni
About Aashish Soni
Aashish Soni serves as the Director of Customer Support at Litera, bringing over 22 years of experience in customer support and operations management across various sectors. Previously, he held leadership roles at CustomerXPs, Intelenet Global Services, and several banks, specializing in customer engagement and service delivery.
Work at Litera
Aashish Soni serves as the Director of Customer Support at Litera, a position he has held since 2023. In this role, he manages global voice and non-voice operations, ensuring that service level agreements are met and customer expectations are exceeded. His responsibilities include designing and executing customer engagement programs and overseeing the overall customer support strategy.
Previous Experience at CustomerXPs
Prior to joining Litera, Aashish Soni worked at CustomerXPs as Vice President of Customer Experience from 2019 to 2023. During his four years in this role, he focused on enhancing customer support and experience strategies, leveraging his expertise in CRM and MIS to deliver effective solutions for clients.
Career Background in Operations Management
Aashish Soni has a diverse background in operations management, having held various positions across multiple organizations. He worked at Intelenet Global Services as an Operations Manager from 2005 to 2006 and later as Center Head from 2014 to 2016. He also served as Branch Sales & Service Head at the Royal Bank of Scotland from 2007 to 2012, contributing to service delivery and operational efficiency.
Educational Qualifications
Aashish Soni has a solid educational foundation in commerce and management. He achieved a Bachelor of Commerce (B.Com.) from Lucknow University between 1995 and 1998. He also completed a Post Graduate Diploma in Banking and Human Resource Management (PGDBM) at the Indian Institute of Commerce & Trade from 2020 to 2021, and an Advanced Diploma in Software Engineering (ADSE) from Aptech Lucknow in 2001.
Expertise in Customer Support and Service Delivery
With over 22 years of experience in customer support, service delivery, and operations management, Aashish Soni specializes in designing customer engagement programs and managing profit and loss statements. His extensive experience spans the banking and software sectors, where he has consistently contributed to the growth and success of teams and organizations.