Indy Jassal
About Indy Jassal
Indy Jassal is a Product Support Manager at Litera, specializing in managing complex application portfolios within the legal industry. With a background in IT training and service desk delivery, he enhances customer service through effective relationship management.
Work at Litera
Indy Jassal has been serving as the Product Support Manager at Litera since 2020. In this role, he focuses on managing and enhancing complex application portfolios specifically within the legal industry. His responsibilities include ensuring optimized customer service delivery and implementing effective support strategies for clients. Jassal's expertise in IT management contributes to the overall efficiency of the product support team.
Education and Expertise
Indy Jassal studied Business Studies at the University of Brighton, where he earned his Bachelor's degree from 1995 to 1999. His educational background provides a solid foundation for his career in IT and product support. Additionally, he holds certifications in Agile, Prince2, and ITIL methodologies, which enhance his project management capabilities and support his role in managing application portfolios.
Background
Before joining Litera, Indy Jassal accumulated significant experience in the IT sector. He worked at Travers Smith for 12 years as an IT Trainer and Service Desk Advisor, followed by 5 years as the IT Application Delivery Manager. His earlier role as a Training Co-Ordinator and IT Trainer at Rewards Training Recruitment Consultancy further developed his skills in IT training and service delivery.
Achievements in IT Management
Indy Jassal is recognized for his strong background in IT training and service desk delivery, which enhances his relationship management skills. He excels in both reactive and proactive IT management strategies, contributing to improved service outcomes. His deep understanding of applications used in the legal sector aids in the effective management of client needs and service delivery.