Ivo Illes
About Ivo Illes
Ivo Illes is a Customer Adoption Specialist at Litera Microsystems, where he has worked since 2019. He specializes in creating video content and delivering training sessions to enhance customer engagement across multiple continents.
Work at Litera
Ivo Illes has been employed at Litera Microsystems as a Customer Adoption Specialist since 2019. In this role, he focuses on enhancing customer engagement and software usage by collaborating with the Usage Report team. He delivers tailored training sessions to top-tier customers across multiple continents, including the USA, Asia, and Europe. Additionally, he creates and edits video content for the company's YouTube Channel and eLearning system, which includes scripting and production responsibilities. His work contributes to the overall customer experience and satisfaction with Litera's products.
Education and Expertise
Ivo Illes completed his secondary education at Grammar School EDUCAnet, where he studied IT from 2010 to 2014. He then pursued further education at the IT Support Academy, obtaining a Certificate in IT and Customer Support from 2018 to 2019. This educational background has equipped him with the necessary skills to excel in customer support and technical roles within the technology sector.
Background
Before joining Litera, Ivo Illes worked as a 2nd Line Technical Support Analyst at Workshare from 2018 to 2019 in London. In this position, he developed and managed the Customer Portal Center website, enhancing user experience and accessibility. Prior to that, he gained experience in the hospitality industry as a waiter at Zizzi Restaurants from 2017 to 2018 in Tunbridge Wells, England. This diverse background has contributed to his customer service skills and technical expertise.
Achievements
During his tenure at Litera, Ivo Illes has successfully engaged with international teams and customers by traveling to the company's Head Office in Chicago and various locations across Europe. His efforts in delivering tailored training sessions have positively impacted customer adoption of Litera's software solutions. Additionally, his contributions to video content creation have enhanced the company's educational resources.