Jennifer Holehouse
About Jennifer Holehouse
Jennifer Holehouse is a Product Support Executive at Litera, where she has worked since 2021. With extensive experience in software support and customer service, she has held various roles in notable companies, including Younts Consulting, Sughrue Mion PLLC, and DocsCorp.
Current Role at Litera
Jennifer Holehouse serves as a Product Support Executive at Litera since 2021. In this role, she operates remotely and is responsible for providing support and solutions to clients. Her position involves addressing customer inquiries and ensuring effective use of Litera's products. Jennifer's experience in technical support and customer service enhances her ability to assist clients effectively.
Previous Experience in Consulting and Support
Prior to her current role, Jennifer Holehouse worked at Younts Consulting, Inc. as a Consultant for 11 months in 2014. She also held the position of Software Solutions and Support Manager at Sughrue Mion PLLC from 1996 to 2013, where she worked for 17 years. Additionally, she served as a Virtual Help Desk Consultant at Savvy Training & Consulting, Inc. for one year from 2013 to 2014, and as an Applications Support Specialist at DocsCorp from 2015 to 2021.
Background in Technical Support
Jennifer's career in technical support began at Covington & Burling, where she worked as a Help Desk Specialist from 1984 to 1994 for 10 years. This foundational experience contributed to her extensive knowledge in customer support and technical solutions. Her tenure at DocsCorp further solidified her expertise, as she was part of an award-winning support team recognized for excellence in document management software support.
Education and Training
Jennifer Holehouse studied at Covington & Burling, where she developed skills relevant to her career in technical support. She also attended Gwynn Park High School, which provided her with foundational education. Her educational background complements her professional experience in the field.
Public Speaking and Customer Service Skills
Jennifer possesses strong public speaking skills, enabling her to effectively communicate complex technical topics to diverse audiences. Her exceptional customer service skills further enhance client satisfaction and support experience, making her a valuable asset in her roles throughout her career.