Joanne Kenyon
About Joanne Kenyon
Joanne Kenyon serves as the Director of Customer Success at Litera, bringing a strong background in customer relationship management and extensive experience in the SaaS and legal industries. She holds a BA in Media & Professional Communications from the University of Pittsburgh and has a proven track record in strategic sales and cross-functional collaboration.
Current Role at Litera
Joanne Kenyon currently serves as the Director of Customer Success at Litera, a position she has held since 2023. In this role, she leverages her extensive experience in customer relationship management (CRM) to enhance client satisfaction and retention. Her background in strategic and consultative sales supports her efforts in managing customer relationships effectively. Kenyon's focus on cross-functional collaboration enables her to work closely with various departments to ensure a seamless customer experience.
Previous Experience at Litera
Before her current role, Joanne Kenyon worked at Litera as a Manager of Customer Success from 2022 to 2023. Additionally, she served as a Strategic Growth Consultant from 2019 to 2021. During her time at Litera, she contributed to the company's growth and customer engagement strategies, utilizing her skills in negotiation and customer relationship management.
Education and Expertise
Joanne Kenyon studied at the University of Pittsburgh, where she earned a Bachelor of Arts degree in Media & Professional Communications with a specialization in Corporate & Community Relations from 2007 to 2010. She also studied at Point Park University and Ridge High School. Her educational background provides a foundation for her expertise in customer success and relationship management.
Career Background
Joanne Kenyon has a diverse career history that includes various roles in customer service and sales. She worked as an Account Executive and Senior Account Executive at Practising Law Institute (PLI) from 2014 to 2018. Prior to that, she held positions at Iris Interactive Corporation as a Solution Consulting Manager and at IHG as a Front Desk Associate. Her early career included roles as an Office Assistant at Adams Stern Gutierrez Lattiboudere and as a Marketing Assistant at GorillaLawyer.com.
Skills and Specializations
Joanne Kenyon possesses strong skills in negotiation and customer relationship management, which are essential for her role in customer success. Her experience in the SaaS and Legal industries enhances her ability to address client needs effectively. Kenyon's proven track record in strategic and consultative sales further supports her expertise in managing customer relationships and ensuring client satisfaction.