Lynn M.
About Lynn M.
Lynn M. is a Strategic Customer Success Manager currently working at Litera in the Greater Atlanta Area. With a background in customer success and account management, Lynn has over two decades of experience in the field, including significant roles at Xerox and ClickDimensions.
Current Role at Litera
Lynn M. serves as a Strategic Customer Success Manager at Litera, a position held since 2020. In this role, Lynn is responsible for implementing strategies that ensure successful onboarding, customer satisfaction, and retention. Lynn operates within the Greater Atlanta Area, contributing to the company's focus on enhancing customer experiences and outcomes.
Previous Experience at ClickDimensions
Before joining Litera, Lynn worked at ClickDimensions as a Customer Success Manager from 2019 to 2020. During this time, Lynn managed the full customer experience and achieved notable results, including 295% of the June revenue objective and 154% of the Q2 revenue objective. This role involved ensuring customer satisfaction and retention through effective management strategies.
Career Background at Xerox
Lynn's career includes a significant tenure at Xerox, where Lynn worked as an Account Manager from 2000 to 2006. This six-year experience provided foundational skills in account management and customer relations, contributing to Lynn's expertise in customer success roles in subsequent positions.
Education and Professional Development
Lynn has pursued ongoing education through Trailhead by Salesforce, achieving the ADM201 certification since 2016. This commitment to professional development reflects Lynn's dedication to enhancing skills relevant to customer success and management in the technology sector.
Experience at Marketing & Sales Paradigm
From 2016 to 2019, Lynn worked at Marketing & Sales Paradigm, where Lynn held roles in Customer Success Management, Sales Operations, and Account Management. This three-year experience in a remote capacity further developed Lynn's skills in managing customer relationships and operational efficiency.