Michael Acosta
About Michael Acosta
Michael Acosta is a Technical Support Specialist at Litera Microsystems, with extensive experience in IT roles at Avon Products Inc. and Novare Technologies. He specializes in providing technical support for various applications and environments, and has a background in Information Technology from Mapua Institute of Technology.
Work at Litera
Michael Acosta has served as a Technical Support Specialist at Litera Microsystems since 2018. In this role, he provides Level 1 and Level 2 technical support for Litera's proprietary applications to global law firm clients. He acts as a client-facing representative, ensuring that clients receive timely assistance. Additionally, he is responsible for onboarding training for new team members regarding Metadact, a key product. Michael collaborates with the QA team to replicate bugs and works closely with product development teams to resolve issues and ensure effective delivery of solutions.
Previous Experience at Avon Products Inc.
Michael Acosta worked at Avon Products Inc. for a total of nine years, holding two roles. From 2007 to 2015, he was an IT Analyst in Makati City, Philippines, where he developed his technical skills. He then transitioned to the role of Global Messaging Analyst from 2015 to 2016, also in Makati City. His responsibilities included providing support for messaging systems and contributing to the overall IT infrastructure of the company.
Technical Skills and Responsibilities
Michael Acosta provides Level 2 and Level 3 support for Metadact Desktop & Server for Exchange Server, which includes On-Prem, Online, and Hybrid environments. He has experience installing, configuring, and managing test environments via Microsoft Azure, including Domain Control, Active Directory, and Exchange Server 2016. He has also created Exchange PowerShell scripts to optimize resource use and reduce costs by managing metadata cleaner agents. His technical expertise extends to managing virtual machines for test servers and desktops.
Education and Expertise
Michael Acosta holds a Bachelor of Science degree in Information Technology from Mapua Institute of Technology, where he studied from 2002 to 2005. His educational background has equipped him with the foundational knowledge and skills necessary for his roles in technical support and IT analysis. His expertise is further demonstrated through his extensive experience in providing technical support and managing IT systems.
Career Break and Transition
Michael Acosta took a career break from 2016 to 2018, during which he was unemployed. This period allowed him to transition between roles and ultimately led to his current position at Litera Microsystems. His previous experiences have contributed to his current capabilities and understanding of technical support in the legal technology sector.