Nancy Shanahan
About Nancy Shanahan
Nancy Shanahan serves as the Manager of Technical Communications at Litera Microsystems, where she has worked since 2019. She has extensive experience in technical writing and product development, having held various roles in companies such as Lucent Technologies and Riverside Publishing.
Work at Litera Microsystems
Nancy Shanahan has been serving as the Manager of Technical Communications at Litera Microsystems since 2019. In this role, she oversees the development and management of technical documentation and communication strategies. Prior to her current position, she worked as a Senior Technical Writer at Litera Microsystems from 2009 to 2019. During her tenure, she contributed significantly to the creation of regulatory and business documentation, proposals, and online help resources.
Previous Experience in Technical Communications
Nancy Shanahan has a diverse background in technical communications, having held various roles in different organizations. She worked at Lucent Technologies as a Project Manager for Customer Training and Information Products from 1996 to 2002. After that, she served as the Director of Product Development and Product Management at the National Safety Council for one year in 2007-2008. Additionally, she was a Product Development Manager at Riverside Publishing from 2004 to 2007 and later took on the role of Senior Program Manager in 2008.
Education and Expertise
Nancy Shanahan studied at Benet Academy and later attended Benedictine University, where she earned a Bachelor of Arts (B.A.) in History and Secondary Education. She possesses expertise in structured writing, particularly with DITA XML, and has experience using content management systems. Her educational background and professional experience have equipped her with well-developed critical thinking skills, enabling her to navigate complex situations effectively.
Achievements in Product Development
Throughout her career, Nancy Shanahan has demonstrated a proven record in setting strategic direction for product development. She has developed expense and revenue budgets and has extensive experience in creating regulatory and business documentation. Her work includes proposals, online help, and website content, showcasing her ability to manage comprehensive documentation projects.