Sunny Sachania
About Sunny Sachania
Sunny Sachania is a Senior Product Support Executive at Litera Microsystems with a strong background in technology and retail. He has held various roles in technical support and sales, demonstrating excellent communication and organizational skills.
Work at Litera
Sunny Sachania has been employed at Litera Microsystems as a Senior Product Support Executive since 2020. In this role, he provides technical support and guidance to clients, leveraging his extensive experience in technology and customer service. His position involves addressing product-related inquiries and ensuring customer satisfaction through effective problem-solving.
Previous Experience in Technical Support
Before joining Litera, Sunny worked at Workshare from 2018 to 2020. He served as the 2nd Line Technical Support Team Lead, where he managed a team and provided advanced technical support. Prior to that, he held the position of 2nd Line Technical Support Analyst at Workshare from 2017 to 2018, contributing to his expertise in technical support roles.
Retail Sector Experience
Sunny has significant experience in the retail sector, having worked at John Lewis Partnership as a Senior Sales Associate - Nursery Advisor from 2013 to 2017. He provided customer service and product advice in a specialized area. Additionally, he worked as a Sales Associate at John Lewis on Oxford Street for two months in 2013, gaining valuable retail experience.
Education and Expertise
Sunny studied Computer Science at the University of Westminster, where he earned a Bachelor’s Degree from 2011 to 2015. His educational background provides a strong foundation for his career in technology and IT support. He possesses excellent communication and organizational skills, which enhance his effectiveness in both technical and customer-facing roles.
Career Aspirations
Sunny aims to progress and succeed in a career in IT. His experience in technical support and retail, combined with his educational background, positions him well for future opportunities in the technology sector.