Theresa Gray
About Theresa Gray
Theresa Gray serves as the Vice President of Professional Services and Renewals at Litera, where she is recognized for her leadership and organizational skills. With over three decades of experience in the technology and healthcare sectors, she has a strong background in customer success, system migrations, and technical software development.
Current Role at Litera
Theresa Gray serves as the Vice President of Professional Services and Renewals at Litera. She has held this position since 2023. In this role, she focuses on enhancing customer engagement and ensuring successful service delivery. Her leadership is characterized by a commitment to achieving high levels of customer satisfaction and operational excellence.
Previous Experience at McKesson
Theresa Gray has extensive experience at McKesson, where she worked for 33 years. During her tenure, she held multiple roles, including Senior Director of Practice Success, Director of Information Technology, and Director of Implementations. Her responsibilities included overseeing IT operations, implementing new technologies, and driving practice success initiatives.
Experience in Customer Success and Support
Theresa Gray has held significant positions in customer success and support. She served as the Chief Customer Officer at Acoustic from 2022 to 2023 and as VP of Customer Success, Services, and Support at Acoustic from 2021 to 2022. Her roles involved managing customer relationships and ensuring the delivery of effective support services.
Educational Background
Theresa Gray studied at Maryville College from 1983 to 1987, where she achieved a degree in Computer Science Business with a focus on Client Management. This educational background has contributed to her extensive knowledge in technical software development and operational management.
Technical Skills and Expertise
Theresa Gray possesses broad functional strengths in areas such as Customer Success, Services, Support, Onboarding, and Account Management. She has extensive experience in system migrations and client migrations to new software platforms. Her technical skills are complemented by her ability to thrive in chaotic environments, utilizing critical thinking and negotiation skills.