Florence Tai
About Florence Tai
Florence Tai is a Customer Success Manager with extensive experience in building client relationships across the technology sector. She has worked in various roles within customer success and has a strong educational background in Drama and Spanish.
Current Role at Litmus
Florence Tai serves as a Customer Success Manager at Litmus since 2023. In this role, she focuses on enhancing customer satisfaction and fostering strong relationships with clients. Her responsibilities include ensuring clients achieve their desired outcomes while using Litmus products and services. She operates from the United Kingdom and has been instrumental in building rapport with a diverse range of clients.
Previous Experience in Customer Success
Prior to her current position, Florence Tai held several roles in customer success. She worked at Varnish Software Group as Head of Customer Success for one year in London, where she managed client relationships and strategic initiatives. Additionally, she served as Customer Success Team Lead - Europe at Fountain for 11 months and as Customer Success Manager at Fountain for 7 months. Her experience spans various levels of client engagement, from SMEs to enterprise clients.
Educational Background
Florence Tai studied at the University of Kent, where she earned a Bachelor of Arts (B.A.) in Drama and Spanish from 2011 to 2015. Prior to that, she attended Brighton College, achieving A-levels in Drama & Theatre Studies, Spanish, and Government & Politics from 2009 to 2011. Her foundational education was completed at The Towers Convent School, where she obtained GCSEs in subjects including Mathematics, English, and languages.
Skills and Interests
Florence Tai demonstrates strong interpersonal skills, particularly in building relationships with clients across various sectors in the technology industry. She has a keen interest in languages, travel, sports, and cultural arts, which complements her professional background and enhances her ability to connect with diverse client bases.
Career Progression
Florence Tai's career in customer success began at CDNetworks, where she worked as an Inside Account Executive for one year. She then transitioned to roles within customer success at CDNetworks, where she served as a Customer Success Manager for two years. Her career reflects a steady progression through various customer-focused positions, culminating in her current role at Litmus.