Jessica Grewal
About Jessica Grewal
Jessica Grewal serves as the Vice President of Global Account Management and Customer Success at Litmus, where she has worked since 2022. She has extensive experience in client management and success, having held various roles in companies such as Mapp Digital and CB Richard Ellis.
Current Role at Litmus
Jessica Grewal serves as the Vice President of Global Account Management and Customer Success at Litmus. She has held this position since 2022, contributing to the company's strategic direction and client engagement initiatives. In her role, she focuses on enhancing customer satisfaction and driving account growth. Her leadership is instrumental in developing effective client management strategies that align with the company's objectives.
Previous Experience at Litmus
Before her current role, Jessica Grewal was the Head of Global Account Management and Customer Success at Litmus from 2019 to 2022. During this time, she was responsible for overseeing client relationships and ensuring successful program implementations. Her efforts contributed to optimizing client programs and improving key performance indicators.
Career Background
Jessica Grewal has a diverse professional background. She worked at Mapp Digital in various roles, including Director of Customer Success and Senior Director of Account Management, from 2016 to 2019. Earlier in her career, she held positions such as Marketing Assistant at CB Richard Ellis and Sales Agent at the Automobile Club of Southern California. This range of experiences has equipped her with a comprehensive understanding of client management and sales processes.
Education and Expertise
Jessica Grewal earned her Bachelor of Science in Business Administration from the University of California, Riverside, where she studied from 2002 to 2006. She furthered her education by obtaining an MBA in Marketing from Pepperdine Graziadio Business School between 2008 and 2010. Her academic background supports her expertise in client lifecycle management, pricing negotiations, and contract execution.
Skills and Achievements
Jessica Grewal has a proven track record in optimizing client programs to enhance performance metrics. She is experienced in leading processes through the entire client lifecycle, including onboarding, implementation, and feature adoption. Her skills in pricing negotiations and contract execution are integral to her account management strategy, contributing to successful client outcomes.