Taylor Davis
About Taylor Davis
Taylor Davis serves as the Vice President of Customer Experience at Litmus, where he has worked in various roles since 2013. His previous experience includes positions at NBC Olympics and Cambridge Innovation Center, alongside a degree in Integrated Marketing Communications from Ithaca College.
Current Role as VP of Customer Experience
Taylor Davis currently serves as the Vice President of Customer Experience at Litmus, a position held since 2023. In this role, Davis is responsible for overseeing customer engagement strategies and enhancing the overall customer journey. This position builds on extensive experience in customer support and success within the organization.
Previous Experience at Litmus
Taylor Davis has a significant history with Litmus, having worked in various roles from 2013 to 2022. Davis began as a Support Associate, progressing to Customer Success Lead, Senior Manager of Customer Support, and ultimately to Sr. Director of Customer Experience before assuming the VP role. This trajectory reflects a deep understanding of customer needs and operational processes within the company.
Internship Experience at NBC Olympics
In 2010, Taylor Davis interned at NBC Olympics during the Vancouver Olympics. This internship lasted for one month and provided exposure to high-pressure environments and event management, specifically focusing on Alpine events. This experience contributed to a foundational understanding of customer engagement in a dynamic setting.
Educational Background at Ithaca College
Taylor Davis earned a Bachelor of Science degree in Integrated Marketing Communications from Ithaca College, completing the program from 2007 to 2011. This academic background provided a solid foundation in marketing principles and communication strategies, which are essential in the field of customer experience.
Early Career at Cambridge Innovation Center
Before joining Litmus, Taylor Davis worked at Cambridge Innovation Center in various client services roles from 2011 to 2013. This experience included a year as Client Services and another year as an Associate. These positions involved direct interaction with clients, enhancing skills in customer relations and support.