Brian Garfinkel
About Brian Garfinkel
Brian Garfinkel is a Technical Account Manager at LiveRamp, where he focuses on customer engagement and product feedback. He has extensive experience in technical account management and support, having previously worked at Inkling and iCIMS.
Work at LiveRamp
Brian Garfinkel currently serves as a Technical Account Manager at LiveRamp, a position he has held since 2023. In this role, he focuses on enhancing customer engagement and building long-term strategic relationships. He actively gathers customer product feedback to influence the product roadmap, ensuring that customer needs are met effectively. His responsibilities include providing technical support and guidance to clients, helping them leverage LiveRamp's data connectivity solutions.
Previous Experience at Inkling
Prior to his role at LiveRamp, Brian Garfinkel worked at Inkling in various capacities. He served as a Senior Technical Account and Support Manager for 10 months in 2022, and as the Manager of Support for two years from 2020 to 2022. Additionally, he held the position of Customer Success and Support Manager for three months in 2022. His experience at Inkling involved managing customer support teams and ensuring customer satisfaction through effective technical solutions.
Education and Expertise
Brian Garfinkel studied Business Administration and Management at Brookdale Community College, where he earned an Associate of Arts (A.A.) degree from 2010 to 2013. He also completed his high school education at Marlboro High School, receiving his diploma in 2010. Brian holds a Gainsight certification, which he leverages to enhance customer engagement and build strategic relationships, demonstrating his commitment to professional development in the field of customer success.
Career Background
Brian Garfinkel has a diverse career background that includes roles in technical support and customer success. He began his career as a Sales Consultant for Apple products at Best Buy from 2012 to 2014. He then transitioned to Verizon as a Help Desk Support Technician from 2014 to 2015. Following that, he worked at iCIMS as a Technical Account Manager for one year in 2015-2016. This varied experience has equipped him with a strong foundation in customer service and technical support.