Taylor Drogo
About Taylor Drogo
Taylor Drogo is a Dedicated Support Engineer at LiveRamp, where he has worked since 2021. He has extensive experience in managing VMware environments and Microsoft 365, along with a background in cloud-based backup solutions.
Work at LiveRamp
Taylor Drogo has been employed at LiveRamp as a Dedicated Support Engineer since 2021. In this role, he provides technical support and solutions to clients, ensuring the smooth operation of services. His responsibilities include troubleshooting issues and optimizing system performance. Taylor's experience in managing complex environments contributes to his effectiveness in this position.
Previous Experience in IT Support
Prior to joining LiveRamp, Taylor Drogo held various positions in IT support. He worked as a Help Desk Specialist at Procyon Solutions for two months in 2016, where he assisted clients with technical issues. He also served as a Help Desk Technician at Berry Global, Inc. from 2018 to 2019, and as a Service Desk Administrator at Kidwell from 2019 to 2020. These roles provided him with a solid foundation in customer support and technical troubleshooting.
Education and Expertise
Taylor Drogo studied at the University of Central Arkansas, where he earned a Bachelor's of Business Administration in Management Information Systems from 2014 to 2018. His academic background equips him with knowledge in both business and technology, enhancing his capabilities in IT support and systems administration.
Technical Skills and Specializations
Taylor Drogo possesses expertise in administering VMware environments, managing both single and multiple virtual machines. He has experience in setting up servers for cloud-based backups using Microsoft Azure, Veeam, and Barracuda Backup. Additionally, he administers Microsoft 365 environments, including hybrid setups with local domain controllers, demonstrating his proficiency in cloud and on-premises solutions.
Internship Experience
In 2018, Taylor Drogo gained practical experience as a Field Operations Intern at Midcontinent for two months. This internship provided him with insights into operational processes within the telecommunications industry, contributing to his overall understanding of IT infrastructure and support.