Ted Flanagan
About Ted Flanagan
Ted Flanagan serves as the VP of Customer Experience at LiveRamp, bringing over a decade of experience in customer success and data collaboration. He has held leadership roles at notable companies including Salesforce, Habu, and IBM, and has an MBA from Columbia Business School.
Work at LiveRamp
Ted Flanagan currently serves as the Vice President of Customer Experience at LiveRamp, a position he has held since 2024. In this role, he focuses on enhancing customer interactions and ensuring that client needs are met effectively. Flanagan played a significant role in LiveRamp's acquisition of Habu, where he highlighted the contributions of Habu's customer experience team to overall business success.
Education and Expertise
Flanagan earned his MBA from Columbia Business School, where he studied General Management from 2009 to 2011. He also holds a Bachelor of Arts degree in American Literature from Middlebury College, which he completed from 2000 to 2004. His educational background supports his extensive experience in customer experience and business development.
Background
Flanagan has over a decade of experience in advising global brands on data and technology utilization. He began his career in consulting and business development at IBM, where he worked in various roles, including Managing Consultant in the Strategy & Analytics division. His work experience spans multiple companies, including Habu, Salesforce, and DiGennaro Communications.
Previous Work Experience
Before joining LiveRamp, Flanagan held several key positions. He was the Chief Customer Officer at Habu from 2020 to 2024, where he led a specialized customer experience team. Prior to that, he worked at Salesforce in various capacities, including Senior Director of Customer Success, where he managed a portfolio of 350 customers and a team of over 50 consultants. His tenure at IBM included roles in the Media & Entertainment Industry Solutions division.
Achievements in Customer Experience
Flanagan has a proven track record in customer experience management. At Habu, he led initiatives that redefined data collaboration through the development of privacy-first software solutions. His leadership in customer success at Salesforce contributed to significant improvements in client satisfaction and engagement.