Haley Canterbury
About Haley Canterbury
Haley Canterbury is a Sales Service Representative at Lumber Liquidators, where she has worked since 2016. She manages multiple accounts, fields incoming inquiries, and coordinates events for employees, drawing on her previous experience in customer service and operations.
Work at Lumber Liquidators
Haley Canterbury has been employed at Lumber Liquidators as a Sales Service Representative since 2016. In this role, she fields incoming calls, internet leads, and website chats to bring new accounts into the sales pipeline. She manages upwards of 50 accounts simultaneously, providing customer service, product education, and installation quotes. Additionally, she maintains consistent follow-up on inactive quotes to reengage prospects and works closely with multiple departments to produce sales and ensure customer satisfaction. Haley also trains new employees, contributing to the onboarding process and enhancing team performance.
Previous Experience at Casey Auto Group
Before joining Lumber Liquidators, Haley Canterbury worked at Casey Auto Group as a Switchboard Operator from 2014 to 2015 in Williamsburg, Virginia. In this position, she was responsible for managing incoming calls and directing them to the appropriate departments, ensuring effective communication within the organization. This experience helped her develop strong customer service skills and an understanding of operational workflows.
Customer Service Role at C&F Bank
Haley Canterbury served as a Customer Service Representative at C&F Bank from 2015 to 2016 in Williamsburg, Virginia. In this role, she focused on providing support to customers, addressing inquiries, and resolving issues. This position further enhanced her customer service capabilities and prepared her for her subsequent role at Lumber Liquidators.
Education Background
Haley Canterbury completed her high school education at Warhill High School, where she earned her High School Diploma from 2007 to 2011. This foundational education provided her with essential skills and knowledge that she has applied throughout her career.
Event Coordination Experience
As part of the Events Committee at Lumber Liquidators, Haley Canterbury plans, coordinates, and executes events for over 70 employees. This responsibility involves organizing various activities that foster team engagement and enhance workplace culture, showcasing her ability to manage multiple tasks effectively.