Michael Hough
About Michael Hough
Michael Hough is a Field Installation Manager currently employed at Lumber Liquidators, where he has worked since 2020. He previously held various management roles at Tuff Shed, Inc., Home Organizers, Inc., and Lowe's Companies, Inc., accumulating extensive experience in installation and operations management.
Work at LL Flooring
Michael Hough has served as the Field Installation Manager at Lumber Liquidators since 2020. In this role, he oversees installation operations across Southern and Central California, as well as Arizona. His responsibilities include managing installation teams, ensuring quality service delivery, and maintaining customer satisfaction. Hough's experience in the field positions him to effectively lead and support installation projects.
Previous Experience at Tuff Shed, Inc.
Before joining Lumber Liquidators, Michael Hough worked as the Assistant General Manager at Tuff Shed, Inc. from 2018 to 2020 in the Greater San Diego Area. During his tenure, he contributed to operational management and team leadership, enhancing the company's service delivery. His role involved coordinating installation processes and ensuring compliance with company standards.
Education and Expertise
Michael Hough studied at Grossmont College from 1996 to 1999. His educational background has equipped him with foundational knowledge applicable to his career in field management and operations. Hough has developed expertise in training and development, having participated in creating training programs for Assistant Managers while representing the West Division.
Career at Home Organizers, Inc.
Michael Hough held the position of District Installation/Operations Manager at Home Organizers, Inc. for seven months in 2018, focusing on the San Diego and Inland Empire regions. His responsibilities included overseeing installation operations and ensuring efficient service delivery in the district.
Achievements in Field Service Management
Throughout his career, Michael Hough has received recognition for his performance in field service management. He was awarded the Field Service Manager of the Month twice in 2016, specifically in March and November. Additionally, he achieved the best overall customer complaints record in the company for that same year, highlighting his commitment to customer satisfaction.