Alan Wyatt
About Alan Wyatt
Alan Wyatt is a ServiceNow Senior Developer/Architect with extensive experience in software development and IT service management. He has held various roles in the technology sector, including positions at LMI and ECPI University, and has a strong educational background in enterprise software development and computer programming.
Current Role at LMI
Alan Wyatt currently serves as a ServiceNow Senior Developer/Architect at LMI, a position he has held since 2016. In this role, he conducts monthly releases and manages hundreds of changes within the ServiceNow instance. He acts as the principal system administrator, handling approximately 1,000 incidents per day. His responsibilities include leading the implementation and migration efforts for IT Service Management (ITSM) processes across multiple systems within the ServiceNow environment. He has developed custom workflows, applications, and service portal pages to support a user base of 80,000 end users and around 500 ITIL users.
Previous Experience at LMI
Before his current role, Alan Wyatt worked at LMI as a Data Lead from 2010 to 2012. In this capacity, he contributed to various projects and initiatives that enhanced data management processes. His experience at LMI laid the groundwork for his later roles, allowing him to develop a strong understanding of the organization's operational needs and technical requirements.
Academic Background
Alan Wyatt has a diverse academic background. He earned a Master of Science in Enterprise Software Development from American Military University, studying from 2015 to 2017. He also obtained an Undergraduate Certificate in Computer Programming, Specific Applications from the same institution during the same period. Additionally, he holds an Associate of Arts and Sciences in Management from Hawaii Pacific University and a Bachelor of Science in Liberal Arts from Excelsior College.
Teaching Experience at ECPI University
Alan Wyatt served as an Adjunct Professor at ECPI University from 2019 to 2021 in Richmond, Virginia. During his two years in this role, he shared his knowledge and expertise in software development and related fields with students, contributing to their educational growth and professional development.
Military Background
Alan Wyatt has a notable military background, having served in the US Army as a Chief Warrant Officer 3 from 1984 to 2005. His 21 years of service included various roles and responsibilities that provided him with extensive leadership and technical skills, which he later applied in his civilian career.