Ritika Kapahi
About Ritika Kapahi
Ritika Kapahi is a Customer Success Manager at LoginRadius in Jaipur, Rajasthan, India, with over four years of experience in this role. She has a background in project management and human resources, and she is skilled in Salesforce.com and resource management.
Current Role as Customer Success Manager
Ritika Kapahi currently serves as a Customer Success Manager at LoginRadius, a position she has held since 2020. In this role, she is responsible for ensuring customer satisfaction and success through effective management of customer relationships. Based in Jaipur, Rajasthan, India, she leverages her expertise to enhance customer experiences and drive engagement.
Previous Experience at LoginRadius
Before her current role, Ritika worked at LoginRadius as a Customer Success Specialist from 2019 to 2020. During her tenure, she focused on supporting customer needs and facilitating successful product adoption. This experience laid the foundation for her advancement to the Customer Success Manager position.
Background in Project Management and Human Resources
Ritika has a diverse professional background, having worked at HCL Technologies in Project Management from 2017 to 2018. She also spent two years at Mphasis as a Human Resources Specialist from 2013 to 2015. These roles contributed to her skills in administration and resource management, enabling her to manage complex projects effectively.
Education and Expertise in Salesforce.com
Ritika studied at FMS-The IIS UNIVERSITY from 2010 to 2012, where she developed a strong academic foundation. She possesses expertise in Salesforce.com, which is essential for managing customer relationships and data. This knowledge supports her role in optimizing customer success strategies.
Skills in Resource Management
Ritika has demonstrated strong skills in resource management, which are crucial for optimizing team performance and project outcomes. Her ability to manage resources effectively contributes to her success in customer success roles and enhances her overall project management capabilities.