Brad Menendez
About Brad Menendez
Brad Menendez is a Product Support Specialist currently employed at London Computer Systems, with a background in technical support and web management. He has held various roles at Our Sunday Visitor, where he contributed to team growth and website migration projects.
Work at London Computer Systems
Brad Menendez currently serves as a Product Support Specialist at London Computer Systems. He has been in this role since 2023, working remotely from Cincinnati, Ohio. In this position, he is responsible for providing support to users and ensuring the effective operation of products. His experience in technical support and team leadership contributes to his effectiveness in this role.
Previous Experience at Our Sunday Visitor
Brad Menendez held multiple roles at Our Sunday Visitor from 2008 to 2022. He began as a Technical Support Team Lead, where he led a team and built training guides for users. He later served as an Associate Senior Business Analyst from 2015 to 2021, focusing on business processes. His final role at the organization was as Webmaster from 2021 to 2022, where he migrated company websites to AWS Lightsail and consolidated them into WordPress.
Education and Expertise
Brad Menendez studied at ITT Technical Institute, where he earned an Associate of Science degree in Computer Networking Systems from 2005 to 2007. He furthered his education at Indiana Wesleyan University, obtaining a Bachelor's Degree in Business Information Systems from 2014 to 2016. His educational background supports his expertise in technical support, business analysis, and web management.
Achievements in Team Leadership
During his tenure at Our Sunday Visitor, Brad Menendez successfully doubled the size of the technical support team. He is recognized for building bridges between previously disconnected teams through his interpersonal skills. His leadership also included redesigning office processes by replacing outdated applications with FileMaker Pro and automating manual processes.
Technical Contributions and Innovations
Brad Menendez has made significant technical contributions throughout his career. He migrated company websites to AWS Lightsail instances and implemented uptime monitoring while serving as Webmaster. His work in consolidating multiple websites into WordPress has improved the organization's online presence. Additionally, he has a track record of automating manual processes and enhancing existing automated systems.