Lone Star Overnight
Lone Star Overnight (LSO) offers a range of shipping services tailored to various industries and provides unique customer incentives like a cookie program. The company is expanding regionally and offers a money-back guarantee on express services.
Shipping Services
Lone Star Overnight (LSO) offers a wide range of shipping services designed to cater to various delivery needs. These include LSO Early Overnight for urgent morning deliveries, LSO Priority Next Day for end-of-day delivery, LSO Economy Next Day for cost-effective next-day delivery, and LSO Ground services for non-urgent shipments. Additionally, LSO E-commerce Services support businesses with their online retail deliveries.
Industry-Specific Shipping Services
LSO provides specialized shipping services tailored to specific industries. Their expertise spans across sectors such as automotive, environmental & commercial services, food & beverage, health, wellness & fitness, manufacturing, professional & consumer services, e-commerce & retail, and shipping & logistics. These specialized services ensure that industry-specific shipping requirements are met efficiently.
Customer Cookie Program
Lone Star Overnight operates a unique Customer Cookie Program as a token of appreciation for their clients. Through this initiative, customers who use LSO's shipping services can receive a dozen cookies as a thank you. This program underscores LSO's commitment to fostering positive customer relationships.
Regional Expansion Plan
LSO has a regional expansion plan aimed at extending its coverage to major metropolitan areas within Louisiana, Arkansas, Kansas, and Missouri. This strategic growth initiative is part of LSO’s efforts to enhance service accessibility and meet the increasing demand in these regions.
Money-Back Guarantee and Fuel Surcharge
LSO offers a money-back guarantee on its express services, providing customers added assurance. Additionally, an index-based fuel surcharge, adjusted weekly, is in place to reflect fluctuating fuel costs. This surcharge mechanism helps LSO maintain service efficiency and cost-effectiveness.
LSO Simple Service
The company also offers LSO Simple, a service designed to provide straightforward rates with no extra charges for most additional service features. This user-friendly pricing model helps customers understand their costs upfront without worrying about unexpected fees.
General Rate Increase and Peak Surcharge for 2023
In 2023, LSO announced an annual General Rate Increase (GRI) and a Peak Surcharge. These adjustments are part of the company’s strategy to balance operational costs with service quality, ensuring they continue to meet customer expectations during peak periods.