Shannon Clatworthy
About Shannon Clatworthy
Shannon Clatworthy is a Client Support Specialist with over 10 years of customer service experience across various industries. She has a strong background in technical support and is currently pursuing a Mortgage Agent License.
Work at Lone Wolf Technologies
Shannon Clatworthy has been employed at Lone Wolf Technologies as a Client Support Specialist since 2021. In this role, she utilizes her extensive background in customer service and technical support to assist clients effectively. Her responsibilities include addressing client inquiries, providing solutions, and ensuring a high level of customer satisfaction. Shannon's experience in helpdesk technical support enhances her ability to resolve issues efficiently.
Education and Expertise
Shannon Clatworthy holds multiple diplomas in business administration and community service work. She graduated from Conestoga College with a diploma in Business Administration in 2017. Additionally, she studied human resources and marketing at Durham College and earned a diploma in community service work from Herzing College. Her educational background supports her expertise in customer service and technical support.
Background in Customer Service
Shannon Clatworthy has over 10 years of experience in customer service across various industries, including fast food, retail, and corporate financial services. She has worked in roles such as Lead Customer Service Representative at DirectBuy and as a Mortgage Service Representative at MCAP. Her diverse experience includes face-to-face interactions and phone support, allowing her to develop strong communication skills.
Technical Support Experience
With over 2 years of experience in helpdesk technical support, Shannon Clatworthy has developed a strong skill set in troubleshooting and problem-solving. She worked at Ally Financial Inc. as a Technical Support specialist for 4 years, where she gained valuable experience in assisting clients with technical issues. Additionally, she has over 3 years of experience using Salesforce and other proprietary computer applications.
Pursuit of Professional Development
Shannon Clatworthy is currently pursuing a Mortgage Agent License and planned to take the exam in August 2021. This initiative reflects her commitment to professional development and expanding her knowledge in the mortgage industry. Her ongoing education complements her extensive experience in customer service and technical support.