Vaughn Munroe
About Vaughn Munroe
Vaughn Munroe is a Technical Support Team Lead at Long View Systems, where he has worked since 2021. He has over ten years of experience in voice and data technology infrastructure and holds multiple IT certifications.
Work at Long View Systems
Vaughn Munroe has been serving as the Technical Support Team Lead at Long View Systems since 2021. In this role, he provides leadership and support to the technical support team, ensuring efficient service delivery. Munroe previously worked at Long View Systems as a Systems Consultant from 2018 to 2021. His experience at Long View Systems highlights his commitment to enhancing customer satisfaction through effective technical support.
Education and Expertise
Vaughn Munroe studied at George Brown College from 2013 to 2015, where he gained foundational knowledge in technology. He also attended York University for 11 months in 2012. Munroe holds several industry certifications, including CompTIA A+, Network+, Cisco CCENT, CCNA, and ITIL Foundation. His educational background and certifications contribute to his expertise in technical support and infrastructure management.
Background in Technical Support
Vaughn Munroe has over ten years of experience in supporting voice and data technology infrastructure. He began his career at BMG Columbia House, where he worked in Help Desk and Technical Services from 2000 to 2010. Following this, he held a contract position as a Technical Support Analyst at the Ontario Real Estate Association from 2017 to 2018. His extensive background in technical support roles has equipped him with the skills necessary to manage complex technical issues.
Project Implementation Support
In his professional capacity, Vaughn Munroe has provided project implementation support for all business units. This role involves coordinating with various stakeholders to ensure successful project execution. His ability to act as a single point of contact for over 150 users, remote administrators, vendors, and service providers demonstrates his organizational skills and capacity to manage multiple responsibilities effectively.