Zoheb Karmali
About Zoheb Karmali
Zoheb Karmali is a Technical Lead at Long View Systems in Calgary, Canada, where he has worked since 2019. He specializes in training analysts, managing client relationships, and ensuring effective onboarding processes.
Work at Long View Systems
Zoheb Karmali has been employed at Long View Systems since 2019, initially serving as a Systems Consultant. In 2021, he advanced to the role of Technical Lead. His responsibilities include training analysts on new software and managing client on-boarding and off-boarding processes. He acts as the Subject Matter Expert (SME) for assigned clients, ensuring strong client relationships through participation in meetings and the creation of process documentation. Karmali also oversees the onboarding and training of Global Service Desk Analysts, ensuring they receive effective client-centric communication.
Education and Expertise
Karmali studied at the University of Calgary, where he earned a Bachelor of Business Administration (BBA) with a focus on Business Analytics. His education spanned from 2012 to 2019, providing him with a solid foundation in business principles and analytical skills. This academic background supports his current role in technical leadership and client management at Long View Systems.
Background
Before joining Long View Systems, Karmali gained diverse experience in customer relations and technical support roles. He worked at Hardware Unlimited as a Customer Relations representative for three months in 2017. His earlier positions include customer service roles at Cineplex from 2011 to 2013 and Shaw Communications from 2013 to 2014. He also served as a Contact Center Agent at BURNCO Rock Products Ltd in 2015 and as an Outside Salesman at Simply Green Home Services Inc. in 2016.
Achievements
In his current role at Long View Systems, Karmali has contributed to the development of client relationships and the training of analysts. He manages work queues for assigned clients, focusing on ticket quality and providing feedback to improve service delivery. His involvement in cross-functional teams enhances the support provided to clients, demonstrating his commitment to effective service management.