Liz Novak
About Liz Novak
Liz Novak is a Senior Customer Success Manager specializing in Enterprise Onboarding at Loom. With extensive experience in customer success roles across various companies, she has developed onboarding playbooks and retention initiatives that enhance customer value and company revenue.
Current Role at Loom
Liz Novak serves as the Senior Customer Success Manager for Enterprise Onboarding at Loom. In this role, she focuses on enhancing customer experiences through effective onboarding strategies. Since joining Loom in 2023, she has applied her expertise to streamline processes and improve customer satisfaction in a remote work environment.
Previous Experience in Customer Success
Prior to her current position, Liz Novak worked at Rewatch as the Customer Success Lead for Enterprise from 2022 to 2023. During her tenure, she developed comprehensive onboarding playbooks that contributed to the scaling of success departments in startup settings. She also held the role of Senior Account Management Lead at Abstract from 2019 to 2022, where she further honed her skills in customer success.
Sales and Account Management Background
Liz Novak has a solid background in sales and account management. She worked at Rev.com as a Senior Account Manager and Team Lead from 2017 to 2018, and previously as an Account Executive from 2016 to 2017. Additionally, she began her career as a Sales Representative at Main Street Hub in 2015. Her experience includes a proven track record in upselling and cross-selling, which has enhanced customer value and increased company revenue.
Education and Professional Development
Liz Novak holds a Bachelor of Arts in Business Communications from Arizona State University. She is also pursuing a Certificate in Business Administration and Management at Cornell University, a program she has been engaged in since 2018. Her educational background supports her professional expertise in customer success and management.
Advocacy for Remote Work
Liz Novak advocates for remote work, leveraging her extensive experience to optimize customer success strategies in a virtual setting. Her approach emphasizes the importance of seamless onboarding and executive business reviews, which are critical in maintaining strong customer relationships in a remote environment.