Mafalda Jacob
About Mafalda Jacob
Mafalda Jacob is a Customer Experience Advocate with a diverse background that includes roles in customer support and management in various companies. She has a passion for building relationships and helping people, which has guided her career in customer experience.
Current Role at Loom
Mafalda Jacob currently serves as a Customer Experience Advocate at Loom, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and building strong relationships with users. Her experience in customer support allows her to address customer needs effectively and contribute to the overall success of the company.
Previous Experience in Customer Support
Before joining Loom, Mafalda Jacob accumulated extensive experience in customer support roles across various companies. She worked as a Customer Support Specialist at Impossible.com for nine months and held the position of Senior Customer Happiness Manager at Unbabel for four months. Additionally, she served as a Customer Solutions Expert at Pipedrive for two years, demonstrating her commitment to customer service excellence.
Background in Customer-Centric Roles
Mafalda Jacob has a background that includes managing several coffee establishments prior to her career in customer support. This experience provided her with valuable insights into customer interactions and service quality. Her transition into customer experience advocacy was influenced by her passion for helping people and building relationships.
Education and Training
Mafalda Jacob attended Windsor Girls School from 2001 to 2008, where she completed her secondary education. While specific details about her further education are not provided, her diverse skill set includes certifications as a mixologist and body piercer, along with baking, indicating a broad range of interests and abilities.
Skills and Expertise
Mafalda Jacob is a certified mixologist, body piercer, and baker, showcasing a diverse skill set that extends beyond her customer support roles. Her ability to thrive in fast-paced and diverse environments highlights her adaptability and strong focus on customer satisfaction, making her a valuable asset in customer experience advocacy.