Loop Returns
Loop Returns offers a returns management platform designed to simplify returns for shoppers and support brand growth with features like instant exchanges, logistics management, and point of sale integration.
Services
Loop Returns offers a returns management platform for brands, designed to streamline the return process for shoppers. The platform includes features like instant exchanges, logistics management, customizable workflows, options for shop now and shop later, point of sale integration, and return tracking. These features are aimed at reducing operational costs and enhancing customer satisfaction.
Integration with Global Carriers
Loop Returns integrates with global carriers such as Royal Mail, Evri, DPD UK, and DHL Express. This facilitates seamless domestic and cross-border shipping for returns, ensuring that brands can efficiently handle return logistics. These integrations help brands manage the shipping process, improving the overall return experience for customers.
Customization of Returns Experiences
Loop Returns allows brands to customize their return experiences through various workflows. Customization options enable brands to reduce operational costs, reward their best customers, and promote sustainable returns. By tailoring the return process to specific needs, brands can enhance customer loyalty and operational efficiency.
Point of Sale Integration
The platform offers point of sale (POS) integration, which enables offline returns and exchanges. This integration drives in-store foot traffic and saves labor hours by streamlining the return process within physical retail locations. It provides a cohesive return experience whether customers are shopping online or in-store.
Insights and Analytics
Loop Returns provides brands with valuable insights into return metrics such as return rates, refund rates, retention rates, and upsell value per return. These analytics help brands understand and optimize their return processes, contributing to improved customer retention and operational efficiency.