Harry Ioannou
About Harry Ioannou
Harry Ioannou is a Help Desk Analyst currently employed at Lowenstein Sandler LLP, where he has worked since 2011. He has extensive experience in technical support roles, having previously held positions at KPMG, Verizon Wireless, and Apex Systems.
Work at Lowenstein Sandler LLP
Harry Ioannou has been employed at Lowenstein Sandler LLP as a Help Desk Analyst since 2011. In this role, he is responsible for providing technical support and assistance to staff, ensuring the smooth operation of IT services. His duties include managing user accounts, maintaining documentation, and developing technology guidelines. His long tenure at the firm highlights his commitment to supporting the organization's technological needs.
Previous Experience in Helpdesk Roles
Before joining Lowenstein Sandler LLP, Harry Ioannou held several positions in the IT support field. He worked as a Helpdesk Representative at Apex Systems for five months in 2006 and as a Helpdesk Analyst at UCA Services Inc for three months the same year. He also served as a Senior Helpdesk Technician at KPMG from 2008 to 2011, where he was involved in the initial setup of Surface Laptop deployments. Additionally, he worked at Verizon Wireless as Member Technical Staff from 2006 to 2007.
Education and Expertise
Harry Ioannou studied at Jersey City State College, where he earned a degree in Computer Science from 1990 to 1996. His educational background provides him with a solid foundation in IT principles and practices. He has developed expertise in document management systems, specifically the Interwoven Filesite Document Management system, and is skilled in maintaining laptop images for loaner devices.
Technical Skills and Responsibilities
In his current role and previous positions, Harry Ioannou has developed a range of technical skills. He manages the creation and administration of user accounts, ensuring that updates to titles are accurately reflected. He also develops and maintains operating procedures and support documentation, which are essential for efficient IT operations. His experience includes providing training assistance on various technology systems.