Kate Gager
About Kate Gager
Kate Gager is a Customer Success Manager at Luma Health, with a background in patient experience and product development at Community Health Center. She has extensive experience in customer service roles, including management positions at The Griswold Inn.
Work at Luma Health
Kate Gager serves as a Customer Success Manager at Luma Health, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success with the company's healthcare solutions. Her responsibilities include managing client relationships and facilitating the implementation of services to enhance patient engagement.
Previous Experience at Community Health Center
Before joining Luma Health, Kate Gager worked at Community Health Center in Middletown, CT, where she held multiple roles. She served as Patient Experience Supervisor from 2020 to 2023, overseeing patient interactions and improving service delivery. Additionally, she was the Interim Product Development Manager from 2022 to 2023, contributing to the development of healthcare products. Earlier, she worked as a Patient Experience Coordinator from 2019 to 2020, focusing on enhancing patient experiences.
Background in Hospitality at The Griswold Inn
Kate Gager has a background in the hospitality industry, having worked at The Griswold Inn in Essex, CT. She began her tenure as a Server from 2013 to 2016, then advanced to Front Desk Associate from 2016 to 2017. She later became the Front Desk Manager from 2017 to 2019, where she managed front desk operations and guest services.
Education and Expertise
Kate Gager earned her Bachelor of Arts degree in Gender, Women’s, and Sexuality Studies from Grinnell College, where she studied from 2007 to 2011. Her educational background provides her with a unique perspective on patient experience and customer success in healthcare settings.
Early Career at ASC English
Kate Gager began her career at ASC English in Boston, Massachusetts, where she worked as a Counselor in 2009 and again in 2010. During her time there, she supported students in their language learning journey, contributing to their overall educational experience.