Kristin Bowen
About Kristin Bowen
Kristin Bowen is a Customer Success Manager at Luma Health, with a background in healthcare policy and customer success management. She has held various roles in health tech and policy analysis, contributing to significant improvements in customer experience and team growth.
Work at Luma Health
Kristin Bowen serves as the Customer Success Manager for Enterprise at Luma Health. She has held this position since 2021, contributing to the company's customer success initiatives in the San Francisco Bay Area. In her role, she focuses on enhancing customer experience and ensuring the successful adoption of Luma Health's solutions.
Previous Experience
Before joining Luma Health, Kristin Bowen held several positions in the healthcare sector. She worked as a Senior Account Manager at Unite Us from 2020 to 2021. Prior to that, she served as a Senior Policy Analyst at the Texas Health & Human Services Commission from 2011 to 2014. Additionally, she was a Senior Policy Research Associate at Acumen, LLC from 2014 to 2016, and the Head of Clinical Program/UX Design at Welkin Health from 2016 to 2019.
Education and Expertise
Kristin Bowen has a diverse educational background. She studied Nursing at The University of Texas at Austin, earning a Bachelor of Science in Nursing (BSN) in 2008. She also holds a Master of Public Health (MPH) from The University of Texas Health Science Center at Houston, completed in 2013. Furthering her expertise, she completed courses in Connected Strategy at Wharton Online, Design in Healthcare at Delft University of Technology, and Computer Science for Business Professionals at HarvardX, all in 2019.
Achievements in Customer Success
During her tenure at Luma Health, Kristin Bowen redesigned the customer onboarding experience and implementation process, which improved the scalability of the Customer Success and Technical Support teams. She also implemented a Super User partnership program that significantly raised the Net Promoter Score (NPS) from 61 to 87 within a single quarter.
Background in Healthcare
Kristin Bowen has a strong background in healthcare, having worked as an Oncology Nurse at US Oncology from 2008 to 2010. Her experience in nursing and public health informs her approach to customer success in health technology, particularly in caring for oncology patients.