Sheridan Robinson
About Sheridan Robinson
Sheridan Robinson is the Head of Professional Services at Luma Health, bringing extensive experience in healthcare consulting and information technology. She previously held various roles at Pendo.io and Phreesia, where she developed strong skills in customer relations and strategic planning.
Work at Luma Health
Sheridan Robinson serves as the Head of Professional Services at Luma Health, a position she has held since 2023. In this role, she is responsible for overseeing the professional services team and ensuring the delivery of high-quality services to clients. Her leadership focuses on enhancing customer experience and driving successful implementation strategies within the healthcare technology sector.
Previous Experience at Pendo.io
Prior to her current role, Sheridan Robinson worked at Pendo.io as the Director of Professional Services for a period of seven months in 2022. She also held various positions at Pendo.io, including Professional Services Senior Practice Manager - Onboarding and Professional Services Practice Manager - Onboarding. Her tenure at Pendo.io spanned from 2019 to 2023, where she developed expertise in client engagement and onboarding processes.
Experience at Phreesia
Sheridan Robinson's experience at Phreesia includes roles as Associate Director of Implementation and Senior Implementation Consultant. She worked at Phreesia from 2014 to 2019, where she contributed to project management and implementation strategies. Her responsibilities included managing client relationships and ensuring successful project delivery within the healthcare sector.
Education and Expertise
Sheridan Robinson earned a Bachelor of Science degree in Biology from Meredith College, completing her studies from 1994 to 1998. Her educational background in biology, combined with her extensive experience in information technology and healthcare consulting, equips her with a unique skill set. She possesses strong skills in customer relations, strategic planning, and business process improvement, particularly within SaaS companies.
Background in Information Technology
Sheridan Robinson has a solid background in information technology, which complements her healthcare consulting skills. This combination allows her to effectively navigate the complexities of healthcare technology and improve service delivery. Her experience in various roles has enabled her to develop a comprehensive understanding of the intersection between technology and healthcare services.