Brian James
About Brian James
Brian James is a Customer Engineer at Lutron Electronics in New York, known for his expertise in building automation and high customer satisfaction.
Company: Lutron Electronics
Brian James currently works at Lutron Electronics in New York, United States, as a Customer Engineer. At Lutron Electronics, he has held multiple roles including Field Service Engineer and Senior Field Engineer. He has become an integral part of the New York City team, demonstrating leadership and expertise in building automation. Brian champions new systems technology and has been appointed as a technical support resource for various systems including Quantum, Vive, My Room, XPS/LCP, Networking, and advanced system issues.
Title: Senior Customer Engineer
Brian James holds the position of Senior Customer Engineer at Lutron Electronics. His role involves championing new systems technology, managing building automation programs, and serving as a technical support resource for several system issues. Brian's responsibilities also include training incoming talent and preparing other engineers to join the team. He has earned multiple awards for quality and dedication, including company-wide recognition for 'Highest Customer Satisfaction' from 2018-19 and 'Highest Lead to Dollar' conversion ratio for the New York territory.
Education and Expertise: Southern Utah University
Brian James studied at Southern Utah University, where he achieved a Bachelor's degree in Engineering Technology and Theatre Arts. He specialized in CAD/CADD Drafting and Design Technology/Technician. His academic background has provided a strong foundation for his technical roles, including his work as a Planning Engineer, Curriculum Authorship Assistant, and Lead Engineering Consultant at various companies before joining Lutron Electronics.
Professional Background
Before joining Lutron Electronics, Brian James accumulated diverse experience in different engineering roles. He worked as a Planning Engineer at Metalcraft Technologies, Inc. from 2013 to 2015 in Cedar City, UT. Following this, he was a Curriculum Authorship Assistant at Southern Utah University for 9 months from 2015 to 2016. During the same period, he also worked as a Lead Engineering Consultant at My Oil Key LLC for 6 months. His professional journey has been marked by his ability to work with high-intensity, high-expectation clients and delivering high standards of work.
Achievements: Awards for Quality and Dedication
Throughout his tenure at Lutron Electronics, Brian James has received multiple awards for his exceptional performance. He has been recognized company-wide for 'Highest Customer Satisfaction' for 2018-19 and for achieving the 'Highest Lead to Dollar' conversion ratio in the New York territory. These awards highlight his dedication to quality and customer satisfaction, underpinning his reputation within the company.