Afolabi Isaac
About Afolabi Isaac
Afolabi Isaac is a Customer Service Specialist at M-KOPA in Lagos, Nigeria, with over five years of experience in customer service and relationship management. He holds a Bachelor of Education in Guidance and Counseling Psychology and previously worked at UNITED BANK OF AFRICA, where he managed a high volume of customer calls.
Work at M-KOPA
Afolabi Isaac has been employed at M-KOPA as a Customer Service Specialist since 2021. In this role, he has contributed to the company's growth and profitability by identifying upsell opportunities and fostering customer loyalty. His position involves managing customer inquiries and ensuring a high level of service delivery, which is critical for maintaining customer satisfaction in a competitive market.
Previous Experience at UNITED BANK OF AFRICA
Before joining M-KOPA, Afolabi Isaac worked as a Customer Service Representative at UNITED BANK OF AFRICA (UBA). In this capacity, he effectively managed a high volume of customer calls while maintaining minimal wait times. His experience at UBA provided him with a solid foundation in customer service, enhancing his ability to address customer needs efficiently.
Education and Expertise
Afolabi Isaac holds a Bachelor of Education in Guidance and Counseling Psychology from Ekiti State University, where he studied from 2010 to 2016. This educational background has equipped him with strong interpersonal, communication, and problem-solving skills, which are essential in his customer service roles. His academic training supports his ability to engage with customers effectively.
Customer Service Skills and Platforms
Afolabi Isaac possesses over five years of experience in customer service delivery and customer relationship management. He is skilled in using various customer service platforms, including Zendesk Support, Freshdesk, and Zoho CRM. These tools enable him to manage customer interactions efficiently and enhance the overall customer experience.