Bertina Tshabalala, MBA
About Bertina Tshabalala, MBA
Bertina Tshabalala is an experienced operations professional specializing in customer experience and market development. She currently works at M-KOPA in South Africa and has held various leadership roles in notable companies such as Revio, DiDi, and Uber.
Work at M-KOPA
Bertina Tshabalala currently holds the position of Operations: Customer Experience (Market Development) at M-KOPA. She has been with the company since 2023, contributing to the enhancement of customer experience strategies in South Africa. Her role involves developing market initiatives aimed at improving customer engagement and satisfaction.
Previous Experience in Operations
Before joining M-KOPA, Bertina worked at Revio as the Head of Operations - Customer Success for eight months in 2022 to 2023. She also served as the Head of Customer Experience at DiDi in South Africa from 2021 to 2022. Additionally, she held the position of Regional Operations Manager for Sub-Saharan Africa at Uber from 2019 to 2021.
Education and Expertise
Bertina Tshabalala has an extensive educational background. She earned an MBA from HEC Paris in 2023 and a Master of Business Administration from the University of the Witwatersrand from 2021 to 2023. She also holds a Bcom Degree in Marketing and Economics from Regent Business School, completed between 2015 and 2017. Furthermore, she has pursued various certifications and programs, including a Post Graduate Diploma in Management Practice from Henley Business School and a Women Leadership Program from Duke University.
Background in Customer Experience
Bertina has a solid foundation in customer experience management, having worked in various roles that emphasize customer engagement. At Discovery Limited, she served as the Social Media and Reputations Team Lead and later as the Purple Team Lead for eight years. Her unique approach to customer experience often incorporates creative scenarios to enhance problem-solving.
Personal Interests and Activities
Outside of her professional commitments, Bertina balances her career with a dedication to personal fitness. She engages in activities that reflect her playful and imaginative personality, including creative role-play scenarios. She enjoys blending nostalgia with modern entertainment, as evidenced by her weekly viewing of shows like The Big Bang Theory and childhood cartoons.