Gloria Ondari
About Gloria Ondari
Gloria Ondari is a Quality Assurance Analyst at M-KOPA in Nairobi, Kenya, where she has worked since 2021. She has a background in customer service and legal services, with strong communication skills and a commitment to quality and integrity.
Work at M-KOPA
Gloria Ondari currently serves as a Quality Assurance Analyst at M-KOPA, having held this position since 2021. In this role, she conducts quality checks through random sampling of calls, tasks, and emails to ensure that call center operations meet customer expectations. Prior to her current role, she worked as a Customer Care Representative at M-KOPA for nine months in 2020, where she developed her communication and interpersonal skills, acting as the point of contact between clients and supervisors.
Education and Expertise
Gloria Ondari earned a Bachelor of Arts degree from Chuka University, where she studied from 2014 to 2018. Her educational background has equipped her with strong communication skills and a solid foundation for her career in customer service and quality assurance. She possesses exceptional attention to detail, which she applies in her current role to maintain high standards in quality checks.
Background
Before joining M-KOPA, Gloria worked as a Liaison Officer at PTG Travel (formerly Pewin Cabs) for one month in 2019. This experience contributed to her understanding of customer service dynamics and enhanced her ability to interact with clients effectively. Her diverse background in both customer service and legal services provides her with versatility in various professional contexts.
Achievements
In her role as a Quality Assurance Analyst, Gloria Ondari demonstrates exceptional young leadership and managerial contributions. She is known for her integrity and transparency in professional interactions. Her empathy, patience, and active listening skills reflect her dedication to customer service, ensuring that client needs are met with efficiency and care.