Justin Guma
About Justin Guma
Justin Guma is a Tech Support professional with extensive experience in systems and network administration. He currently works at M-KOPA Uganda Ltd, where he manages critical system issues and ensures continuous availability of telephony and internet services.
Work at M-KOPA
Justin Guma has been employed at M-KOPA Uganda Ltd as a Tech Support professional since 2016. In this role, he acts as a Major Incident Manager, addressing critical system issues that arise within the organization. He is responsible for ensuring the 24/7 availability of the telephony system and internet access, which is essential for the company's operations. His work includes managing seamless access to M-KOPA platforms on demand, thereby supporting the overall functionality of the company's services.
Previous Experience at Fifth Dimension
Before joining M-KOPA, Justin Guma worked at Fifth Dimension as a Systems and Network Administrator from 2008 to 2014. During his six-year tenure in Kampala, he supported a team of approximately 100 users in a predominantly wireless infrastructure environment. His role involved collaborating closely with the service desk team to provide analyst support, which contributed to the efficient operation of the organization's IT systems.
Education and Expertise
Justin Guma studied at the Faculty of Computing and Information Technology at Makerere University, where he earned a Bachelor’s Degree in Computer Science. His educational background provides him with a solid foundation in IT principles and practices, which he applies in his current role at M-KOPA. His expertise includes managing critical system issues and ensuring the availability of telecommunication services.
Technical Skills and Responsibilities
In his current position, Justin Guma is responsible for maintaining the operational integrity of M-KOPA's telephony and internet systems. His role as a Major Incident Manager requires him to handle urgent technical issues effectively. He also ensures that users have seamless access to M-KOPA platforms, which is vital for the company's service delivery. His technical skills are integral to the support structure within the organization.