Kamujuni John Walter
About Kamujuni John Walter
Kamujuni John Walter is an Escalation Specialist at M-KOPA Solar, where he has worked since 2019. He holds a Bachelor's Degree in Economics and Statistics from Kyambogo University and has completed additional studies in Administrative Law and Personal and Group Transformation.
Work at M-KOPA Solar
Kamujuni John Walter has been employed at M-KOPA Solar since 2019, serving as an Escalation Specialist. In this role, he actively monitors and responds to customer feedback on social media platforms, including Twitter and Facebook, to ensure customer satisfaction and protect the company's reputation. He specializes in managing customer escalations and maintaining inter-departmental relationships to enhance client servicing. Additionally, he assists the Workforce Planner by calculating team and individual performance metrics, identifying trends for accurate forecasting.
Education and Expertise
Kamujuni John Walter holds a Bachelor's Degree in Economics and Statistics from Kyambogo University, where he studied from 2015 to 2018. He also studied at St. Francis Counselor Institute from 2017 to 2018, earning a Certificate in Personal and Group Transformation and Participatory Adult Learning Methods. Furthermore, he obtained a Certificate in Administrative Law from Makerere University in 2015. His educational background supports his expertise in customer service and performance analysis.
Background
Kamujuni John Walter has a diverse educational background that includes studies in economics, statistics, and administrative law. His training in Personal and Group Transformation and Participatory Adult Learning Methods has equipped him with skills relevant to adult education and coaching. This foundation has contributed to his effectiveness in his current role at M-KOPA Solar, where he focuses on customer satisfaction and team performance.
Coaching and Training Initiatives
In his role at M-KOPA Solar, Kamujuni John Walter facilitates on-the-job coaching and organizes training sessions for new hires. His training programs emphasize basic sales training, communication, and troubleshooting skills. This initiative aims to enhance the capabilities of new employees, ensuring they are well-prepared to meet customer needs and contribute to the company's objectives.