Laurine Akinyi
About Laurine Akinyi
Laurine Akinyi is a Customer Service Representative at M-KOPA in Kenya, where she has worked since 2018. She has over ten years of experience in customer service and field work, having previously held positions at GiveDirectly and Busara Center for Behavioral Economics.
Work at M-KOPA
Laurine Akinyi has been employed at M-KOPA since 2018, serving as a Customer Service Representative. In this role, she manages both inbound and outbound calls, ensuring effective communication with customers. Akinyi also handles customer interactions through social media chats, demonstrating her adaptability to various communication platforms. Her tenure at M-KOPA has contributed to her extensive experience in customer service and people management.
Previous Experience
Before joining M-KOPA, Laurine Akinyi worked as a Field Officer at GiveDirectly for one month in 2016. She also held a position at the Busara Center for Behavioral Economics as a Field Officer from 2015 to 2016, where she worked for 11 months. These roles provided her with valuable experience in fieldwork and customer engagement.
Education and Expertise
Laurine Akinyi studied at Rift Valley Technical Training Institute, where she pursued a Diploma in Dietetics and Clinical Nutrition Services from 2011 to 2014. This educational background has equipped her with knowledge relevant to health and nutrition, complementing her customer service skills.
Professional Skills
With over ten years of experience in fieldwork and customer service, Laurine Akinyi has developed expertise in customer service excellence and people management. Her ability to manage customer interactions across various channels, including phone and social media, highlights her versatility and commitment to customer satisfaction.